Refund Policy

Our Commitment

At PipZio, we are committed to delivering high-quality trading tools. We want you to be completely satisfied with your purchase.

Digital Products — Important Notice

Because our products are digital goods (software files) that are delivered instantly upon purchase, and because the nature of digital products means they cannot be “returned,” we operate under the following refund policy.

✅ You ARE Eligible for a Full Refund If:

  • The product file is corrupted, broken, or cannot be downloaded.
  • The product does not match its description on the product page.
  • You were charged incorrectly or more than once (duplicate payment).
  • You contact us within 7 days of purchase date.

❌ You Are NOT Eligible for a Refund If:

  • You have successfully downloaded the product and simply changed your mind.
  • The product does not perform as expected due to your trading strategy, broker settings, or market conditions (trading results are not guaranteed).
  • You claim the product “doesn’t work” without providing us the opportunity to offer technical support.
  • The refund request is made more than 7 days after the purchase date.

How to Request a Refund

  1. Contact us via Telegram: t.me/forexpiporg or Zalo: 0374201697
  2. Provide your order ID and registered email address.
  3. Describe the issue clearly.
  4. Our team will review your request within 2 business days.

If approved, the refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.

Technical Support First

Before requesting a refund, we strongly encourage you to reach out to our support team. Many issues can be resolved quickly with proper setup guidance. Our team is available 24/7 to help you.

Contact

For refund requests or questions: t.me/forexpiporg

Last updated: July 2026